We guarantee that the products on the mall are sourced from legitimate channels and enjoy the same quality assurance as the products you personally purchase at the mall. Within 15 days from the date of receipt of the product (based on the date of receipt), if there are quality issues with the product during normal use, customers can choose to replace it or return it.

Before you process a return or exchange, please confirm that the following requirements are met:

1) The returned or exchanged goods should remain in their original state upon receipt;

2) The outer packaging, accessories, bills, etc. of the returned or exchanged goods are intact;

3) Due to the possibility of color difference between the product image and the actual product caused by shooting lighting, it is not a quality issue. Please refer to the actual product for accuracy.

4) The product has not been used, stained, processed, etc;

The following situations will not be handled:

1) Goods not sold by our company;

2) Exceeding the deadline for return and exchange requirements mentioned above;

3) Returns or exchanges applied for without prior notice to our customer service center;

4) Quality issues caused by abnormal use of goods or human factors;

5) Storing or exposing goods in an environment beyond their suitability, resulting in damage to the goods;

6) Any missing packaging, spare parts, instructions, and warranty documents of the goods;

If you need to apply for a return or exchange process, please make sure to call the service hotline 400 000 0000 within 15 days after the product is signed for, transfer to manual assistance, or send an email to XXXXXXXXXXXX, provide your order number or relevant order information (recipient, contact information, etc.) to apply for a return or exchange service. We will review and reply to you within 24 hours. After the application for return and exchange of goods is completed, please promptly return the received goods to our company according to the shipping address; When returning the product, it is necessary to ensure that the outer packaging and internal accessories are complete; If the product is returned through quality inspection, the return and exchange standards will be processed. Otherwise, the product will be returned to the customer. Please return the original invoice to our company according to the shipping address for the recovered invoice.